Case study 2

The Metropolitan

The Metropolitan is a modern apartment block based in Bristol city centre (BS1). The site is well maintained with the owners and tenants taking pride in the appearance and upkeep of the building.

The Challenge

The incumbent cleaning company were providing a very basic standard of cleaning and were charging over the odds for the level of service they were delivering.

The management company, on behalf of the directors, wanted to increase the standard of cleaning whilst at the same time looking to lower their monthly cleaning costs and the incumbent cleaning company was unable to oblige.

The Hub Solution

When we were asked to tender for The Metropolitan we knew exactly what the Directors wanted to achieve. Hub specialises in the cleaning and maintenance of communal ares of residential blocks and as such we have extremely efficient processes in place to help us to manage time schedules and monitor the work that we do. We found it easy to offer a higher standard of cleaning while still driving down costs.

As with all of the residential properties that we work on, we scheduled our cleaning dates months in advance so that the residents would know exactly when the building would be cleaned helping to set up and manage expectations. Our  ‘Hub Check’ service also made it very easy to improve and maintain the standard of cleaning exactly as we had promised.

Testimonial – Boyd Holborn – Director

“When Hub were appointed to take over the cleaning services at The Metropolitan there was a noticeable improvement in the level of cleaning and a significant increase in the attention to detail paid by their cleaning staff.  I am delighted with the level of service they provide.”

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