Case study 1

St James’ Walk

St James’ Walk is a large apartment block in Cheltenham consisting of 146 units. The residents are a mix of social housing and owner occupiers.

The Challenge

One of the main challenges for the management company was that the site was located approximately an hour away from their office. This made it both time consuming and costly to carry out weekly meter readings, site inspections or to react to any issues raised.

The incumbent cleaning company were visiting the site on two days a week and delivering unsatisfactory standards of work which was causing the management company issues. They also had to shop around to find all additional services required to maintain the site.

The Hub solution

When we were asked to tender for the St James’ Walk we completely changed the way the work was scheduled. Realising that the most important thing for the management company was to have a presence on site we opted to spread the cleaning over a 5 day period and allocated a dedicated staff member to oversee the work.

By increasing the frequency of visits to daily we were able to add value by offering a range of additional useful services including; key holding, weekly meter readings and reporting on damage & issues on site as and when they arose, as well as being available as a point of contact for tradesmen during our working hours.

We provided a bundled price for all of these services including; window cleaning, jet washing, bin steam cleaning, carpet cleaning, pest control and lamp changing. Not only was our offering much more comprehensive than any other company but we were also able to provide an overall saving of 10%.

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